Service and support

Running a successful business in today’s heating industry means keeping up with evolving demands and expectations. At Vaillant, we’re here to equip you with the tools and support you need to stay ahead.

Explore our range of resources designed to help you succeed. From our spare parts catalogue and extended guarantees to expert advice, we provide the tools you need to make your business stand out.

Find your local Vaillant ASM

Connecting with your local Area Sales Manager couldn’t be simpler. Our team of Area Sales Managers are located across the breadth of the UK and Ireland and are committed to helping you and your business grow.

Whether you're new to Vaillant or already a customer, reach out to your local representative to discover how Vaillant can support your needs.

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MCS Partner Programme

With a shift towards low carbon technology and an increased interest in heat pump heating solutions, there is an ever-growing demand for MCS accredited installers.

That's why together with dedicated MCS partners, we can support you with completing your aroTHERM plus installations to an MCS standard.

Business support

We’re here to make your job simpler with tools like our spare parts catalogue, fault code information, and details on our extended guarantees.

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Extended guarantees

As a myREWARDS loyalty member, you can register your customer’s new Vaillant appliance for them. This unlocks an extended guarantee period for their peace of mind.

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Fault codes

Vaillant fault codes guide you through any service need for our heat pumps and boilers. Decoding them is simple.

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Spare parts

If a replacement part is needed to keep your customer's heating system running smoothly, our genuine spare parts service gives you all the answers.

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Supporting our installers

We’re committed to supporting your business growth with the Vaillant Hare and our OVO partnership - championing your success every step.

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Installer success stories

We’ve always been on the side of Installers, with a lifetime of support. Hear from Ben and Gary and how we've supported their business.

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Heat Pump Plus

Vaillant & OVO have teamed up to offer your customers reduced heat pump running costs, letting them save up to £350 a year* with Heat Pump Plus.

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The Vaillant Hare

For 125 years, the Vaillant Hare has been at the heart of our brand. Now, it comes to life as your friendly and approachable guide, strengthening Vaillant’s trusted presence in homes across the UK.

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Boost your business with our range of support tools

Explore our different tools to help support you and your business.

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