Guarantee information

Offer your customers extra peace of mind with our extended guarantees

If you're part of our myREWARDS loyalty scheme, you can register your customer's new Vaillant appliance on their behalf. This means that they can benefit from an extended guarantee period. This must be done within 30 days of installing the appliance.

Alternatively, your customer can register their appliance via our free online service portal, myVAILLANT Web, within 30 days of installation.

To keep the guarantee valid, the homeowner must arrange an annual service for their Vaillant appliance.

We know with love and care our products sometimes outlive these guarantee terms, your customer has the option to extend with our different boiler and heat pump plans.

Repairs

If a repair is needed and the appliance is still within its guarantee, your customer can book this through myVAILLANT Web, and a Vaillant Service Engineer will handle the repair. Alternatively, they can contact you directly for assistance.

Below, you'll find details of our product range, the standard guarantee included, and the maximum guarantee available for myREWARDS members.

Boiler model	Standard guarantee	Maximum guarantee available when registered by a Vaillant installer
ecoTEC plus	5-year	Up to 10 years*
ecoTEC pro	2-year	Up to 7 years†
ecoFIT pure	2-year	Up 10 years*
ecoTEC exclusive	5-year	Up 10 years*
ecoTEC plus large output system	5-year	Up 10 years*
ecoTEC commercial boilers	5-year	Up to 10 years‡

*when registered on myREWARDS with a Boiler Protection Kit and Vaillant filter.

† Option to extend to 10 years for an extra £150 + VAT

‡ Option to extend to 10 years for an extra £500 + VAT

Controls and Connectivity	Standard guarantee	Boiler match guarantee available
sensoROOM	2-year	No
sensoROOM and myVAILLANT connect	2-year	No
sensoHOME	2-year	Yes
sensoHOME and myVAILLANT connect	2-year	No
myVAILLANT connect internet gateway	2-year	No
sensoCOMFORT	2-year	Yes
vSMART	2-year	Yes

To get boiler match guarantee: Register a Vaillant control and a Vaillant boiler on myREWARDS, and the Vaillant control guarantee will match the boiler.

Accessories	Standard guarantee	Maximum guarantee available when registered by a Vaillant installer
VWZ HEH Hydraulic module	2-year	7 years
aroTHERM heat exchanger	2-year	N/A
aroTHERM inline 6kW back up heater	2-year	N/A
aroTHERM 40 litre de-coupler module	2-year	N/A
fluCOLLECT up to 11kW	2-year	N/A
fluCOLLECT up to 19kW	2-year	N/A
VWZ NC 11 (Passing cooling module 11kW	2-year	N/A
VWZ NC 19 (Passing cooling module 19kW	2-year	N/A
Buffer tanks (100-200 litre)	2-year	N/A
DM pump sets	2-year	N/A

Register guarantees on myREWARDS

Log into your myREWARDS account and unlock extended guarantees for your customers' Vaillant appliance.

Heat pump model	Standard guarantee	Maximum guarantee available when registered by a Vaillant installer
aroTHERM plus	2-year	Up to 7 years*
aroTHERM split	2-year	Up to 5 years
aroTHERM	2-year	Up to 7 years*
flexoTHERM	2-year	Up to 5 years
aroSTOR	2-year	N/A
uniTOWER	2-year	Up to 5 years

Guarantee information

Offer your customers extra peace of mind with our extended guarantees

Repairs

Boiler guarantees

Heat pump guarantees

Controls and connectivity guarantees

Accessories guarantees

Register guarantees on myREWARDS