Guarantee information
Offer your customers extra peace of mind with our extended guarantees
If you're part of our myREWARDS loyalty scheme, you can register your customer's new Vaillant appliance on their behalf. This means that they can benefit from an extended guarantee period. This must be done within 30 days of installing the appliance.
To keep the guarantee valid, the homeowner must arrange an annual service for their Vaillant appliance.
We know with love and care our products sometimes outlive these guarantee terms, your customer has the option to extend with our different boiler and heat pump plans.
Repairs
If a repair is needed and the appliance is still within its guarantee, your customer needs to call 0330 100 3150* to book and a Vaillant Service Engineer will handle the repair. Alternatively, they can contact you directly for assistance.
Below, you'll find details of our product range, the standard guarantee included, and the maximum guarantee available for myREWARDS members.
Register guarantees on myREWARDS
Log into your myREWARDS account and unlock extended guarantees for your customers' Vaillant appliance.*Payment when booking an appointment.
**Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may cost considerably more.