Service Tools
myVAILLANT Pro Service
Stay connected to all your installations, whether you're in the office or on the move. myVaillant Pro Service empowers your business with round-the-clock monitoring, diagnostics, and remote support.
Service redefined: Go digital for customer-centric solutions
Enhance your service capabilities with myVAILLANT Pro Service. This innovative tool allows you to remotely monitor your customers’ connected boiler and heat pump systems, offering effortless access to detailed performance data, fault code history, and diagnostic insights. Simplify how you manage and maintain installations – free and all at the click of a button.Simply log onto the desktop here or download the app for when you’re on the go with your Vaillant X details. Not with Vaillant X ? Sign up here
Enabled by myVAILLANT connect
Connectivity doesn't just benefit your customers. myVAILLANT Pro Service allows you to monitor your customers' appliances so you can proactively book visits, see the correct literature for that customer's system, and check part numbers with our inbuilt spareCHECK.
With an unlimited amount of customers you can add for free, you may offer your customers extra peace of mind.
Improved Service Efficiency
Be notified immediately of a fault, loss of internet connection or service reminder on a customer’s appliance via email notification and in app notification.Detailed Fault History and Information
Time and date stamped service and fault history for each connected appliance.Diagnostic Insights
Receive live data notifications when an appliance has a fault and use the fault code assistant to aid repairs and spare part identification.Customer Management
Access detailed fault code insights and comprehensive installation, operation, and repair instructions. Our AI-driven knowledge base is your backup on every job.Appliance Documents
Easily find up to date installation guides and user instructions.Plannable Business
Help schedule your time for multiple service and repair visits more efficiently by utilising the failure and spare part insights provided for both boilers and heat pumps.Intelligent Repairs
Improve first-time fix rates by knowing what fault has occurred and which spare parts you may need before you arrive.Guided Services
An exciting new app feature coming soon to support with installing and commissioning.Save Yourself A Visit
Easily review appliance data points whilst on the move and manage customer’s time programmes set on their thermostat with real time system status codes.Water Pressure Prediction
myVAILLANT Pro Service will notify you a few days before the customer's water pressure falls too low, allowing you to contact the customer before the boiler ever goes to fault.Connectivity for Everyone
Add customers with new or existing Vaillant internet gateways (VR 920, VR 921 or myVAILLANT connect). Your customer can enjoy the myVAILLANT app while you remotely support with myVAILLANT Pro Service.More Coming Soon...
With continuous improvements to myVAILLANT Pro Service, more features will be added.3 Steps to a Seamless Customer Connection.
Discover how to streamline your setup and enhance service delivery with our three-step guide.0
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Launch and login
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Instant connection
Just a quick scan or a few taps to enter the serial number, and you're ready to connect your customers with ease.
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Step into service
Consent in place? Now step into the world of advanced remote services and make managing systems a breeze.
Explore what myVAILLANT Pro Service can do for you.
- System Monitoring
- System Settings & Parameters
- Energy Information
- Guided Repair
- App vs. Web-Login
All-in-one customer insights:
- Check the status of any connected heating system live, wherever your are.
- Status history list or graph for comprehensive time series for up to three months.
- More than 120 data points available in system data.
